Documentation
Everything you need to know about using RentMyX as a creator or advertiser.
Quick Navigation
Getting Started
Create account, verify profile, initial setup
Creator Guide
List inventory, manage bookings, get paid
Brand Guide
Search creators, book placements, track campaigns
Verification System
How automatic verification works
Payments & Payouts
Escrow, fees, payment methods
Grace Periods & Completion
24-hour review window and auto-completion
Dispute Resolution
Filing and mediation process
Cancellations & Refunds
Timing-based refund policies
Stripe Connect & Payouts
KYC, setup, and troubleshooting
FAQ & Troubleshooting
Common questions and issues
Getting Started
Creating Your Account
- 1Connect with X (Twitter): Click "Login with X" to prove you control the account you want to offer.
- 2Profile Verification: X login verifies account ownership—RentMyX never takes control of your account.
- 3Account Type: Choose between Creator (rent out your profile) or Advertiser (book placements).
- 4Payment Setup: Connect Stripe for secure payments (creators) or add payment method (advertisers).
X Account Verification Explained
When you sign in with X, RentMyX uses this to verify that you control the account you want to offer:
- Proof of Control: X login only serves as proof that you control your account
- No Account Access: RentMyX never takes control of or accesses your account
- Your Control: You manage your own content and profile updates
Important: X login only proves you control the account. RentMyX never takes over or accesses your account directly.
Creator Guide
Listing Your Inventory
After account setup, navigate to your Creator Dashboard to list available inventory slots:
Profile Header
- • Set your daily rate (recommended: $50-$500 depending on reach)
- • Upload current header or leave blank for brand's image
- • Set minimum booking duration (e.g., 3 days minimum)
- • Mark availability on calendar
Avatar
- • Set your daily rate (recommended: $30-$300)
- • Note: Avatar changes affect all posts/replies during booking period
- • Consider higher rates due to high visibility
Bio Section
- • Set your daily rate (recommended: $25-$150)
- • Specify character limits for brand content
- • Allow/disallow links in bio
Standard Posts
- • Set your daily rate (recommended: $10-$200 per post)
- • Brand posts tweets from your account with your engagement
- • Specify posting frequency and timing preferences
- • Set content guidelines and approval process
Pinned Post
- • Set your daily rate (recommended: $75-$750)
- • Specify media requirements (text only, image, video)
- • Set content guidelines
Managing Bookings
When a Brand Books Your Slot:
- You receive an email notification with booking details
- Brand submits their content for your review
- You have 24 hours to approve, request changes, or reject
- Once approved, content goes live automatically on the start date
- Our system verifies placement and releases funds to your account daily
Content Approval Process:
- Review content against your personal brand guidelines
- Check for prohibited content (see Terms of Service)
- Request revisions if needed (brands usually respond within 12 hours)
- Approve to confirm booking
Pro Tip: Set up content guidelines in your profile to pre-screen bookings. Specify industries you won't work with or content types you don't accept.
Earnings & Payouts
How You Get Paid:
- Brand's payment held in Stripe escrow when booking is made
- For continuous bookings, placements are continuously monitored via X API
- After verification, earnings released to your account (minus 10% platform fee)
- Funds transferred via Stripe to your connected bank account
Payment Schedule:
- Continuous verification for active bookings
- Verified earnings appear in your dashboard automatically
- Automatic payout via Stripe within 24-48 hours
- View all earnings history in the Earnings tab
Platform Fees:
Brand/Advertiser Guide
Finding Creators
Use our marketplace filters to find creators that match your campaign goals:
Booking Process
- 1Select Creator & Inventory: Choose which profile slots you want to book (header, avatar, bio, standard posts, pinned post)
- 2Select Dates: Check availability calendar and choose start/end dates
- 3Review Pricing: See breakdown of daily rate × days + 10% platform fee
- 4Upload Content: Submit your creative assets (images, text, links)
- 5Payment: Funds held in Stripe escrow (not charged until verified)
- 5.5Negotiate: Chat with creator to discuss and finalize details
- 6Creator Review: Creator reviews your content (usually within 24 hours)
- 7Goes Live: On start date, content automatically published to creator's profile
- 8Verification & Tracking: System verifies placement daily, you track performance in dashboard
Content Guidelines
Asset Requirements by Type:
Profile Header
- Dimensions: 1500x500 pixels (3:1 ratio)
- Format: JPG or PNG
- Max file size: 5MB
- No animated GIFs
Avatar
- Dimensions: 400x400 pixels (1:1 ratio)
- Format: JPG or PNG
- Max file size: 2MB
- Recommended: Simple logo or brand mark
Bio Section
- Max length: 160 characters
- Links allowed (if creator permits)
- Emojis allowed
- Clear, concise messaging
Standard Posts
- Text: Up to 280 characters (X post limit)
- Media: 1-4 images or 1 video (optional)
- Image format: JPG or PNG, max 5MB each
- Video format: MP4, max 512MB, up to 2:20 length
- Posted from creator's account with their network
Pinned Post
- Text: Up to 280 characters
- Media: 1-4 images or 1 video
- Image format: JPG or PNG, max 5MB each
- Video format: MP4, max 512MB, up to 2:20 length
Prohibited Content:
- Adult/NSFW content
- Unregulated crypto or gambling
- Misleading or fraudulent claims
- Hate speech or discrimination
- Illegal products or services
- Content violating X's Terms of Service
Campaign Management
Track and manage all active campaigns from your Campaigns Dashboard:
- Real-time Status: See pending approvals, live placements, completed campaigns
- Verification Proof: View timestamped screenshots of verified placements
- Budget Tracking: Monitor spend across all campaigns
- Export Reports: Download campaign data for your records
Verification System
How Automatic Verification Works
RentMyX uses X's official API to verify placements automatically. No manual screenshots required.
Why This Matters: Removes trust issues between brands and creators. No disputes about whether content was actually published. Both sides get cryptographic proof.
What Gets Verified
Profile Header
Image hash comparison + dimension check + URL validation
Avatar
Image hash comparison + visibility check across posts
Bio Section
Exact text match + link validation (if applicable)
Standard Posts
Tweet existence check + content match + posting timestamp validation + media verification
Pinned Post
Tweet ID check + pinned status + content validation + media verification
Failed Verification
If verification fails, the following happens automatically:
- Creator receives immediate notification of the issue
- Creator has 6 hours to fix and republish correct content
- If not fixed within 6 hours, that day is marked as "unfulfilled"
- Brand is not charged for unfulfilled days
- Funds returned to brand's account automatically
- If 2+ consecutive days fail, contract may be terminated
Payments & Payouts
Stripe Escrow System
All payments flow through Stripe's secure escrow system to protect both parties:
For Brands (Advertisers)
- Funds held securely when booking is made
- Only charged for verified placements
- Automatic refunds for unfulfilled days
- Dispute resolution if contract violated
For Creators
- Guaranteed payment for verified placements
- Payouts after verification via Stripe
- No payment delays or disputes
- Protected from chargebacks
Fee Structure
Creator Fees
Deducted from verified earnings. Covers verification, Stripe payment processing, customer support.
Advertiser Fees
Added to booking total. Covers escrow, verification infrastructure, dispute resolution.
Creator Example
Brand/Advertiser Example
Payment Methods
Accepted for Payments (Brands)
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- ACH bank transfer (US only)
- Apple Pay / Google Pay
Payout Methods (Creators)
- Bank transfer (most countries supported)
- PayPal
- Stripe direct deposit
- Wire transfer (for large amounts)
Grace Periods & Campaign Completion
What is the Grace Period?
The grace period is a 24-hour window after a campaign ends that gives buyers time to review the placement and verify everything went as agreed.
Why it exists: This protects both parties. Buyers get time to verify the campaign was live and performed correctly. Creators know payment is guaranteed after this window closes.
How the Grace Period Works
- Campaign Ends: At the scheduled end time, the campaign officially concludes
- Grace Period Begins: A 24-hour review window opens for the buyer
- Reminder Emails: Both parties receive email notifications (campaign ended, grace period is active)
- Manual Review: Buyer can click "Mark Complete" to approve, or file a dispute if there are issues
- Auto-Completion: If buyer doesn't act within 24 hours, system automatically completes the campaign
- Payout Eligible: Creator's earnings become eligible for the next bi-weekly payout batch
What Happens During Auto-Completion
When the grace period expires without manual action, the system automatically completes the contract:
- Contract status changes to "Completed"
- Creator payout becomes available for the next payout cycle (sent bi-weekly on 2nd and 4th Fridays at 10:00 UTC)
- Both parties receive email notification of auto-completion
- Important: Buyer can still file a dispute after auto-completion if issues are discovered later
What if There's an Issue During Grace Period?
If the campaign didn't go as agreed, the buyer can file a dispute:
During Grace Period (Recommended)
Click "Request Mediation" to file a dispute. This pauses the auto-completion and freezes payouts while our team investigates.
After Auto-Completion
Even if the grace period expires, you can still file a dispute. However, it's faster to dispute during the grace period before payout is processed.
See the Dispute Resolution section for detailed steps on filing and the mediation process.
Dispute Resolution
When to File a Dispute
File a dispute if the campaign didn't meet the agreed terms:
- Campaign wasn't live on the creator's profile as agreed
- Wrong content was displayed (different from approved version)
- Campaign ended earlier than the scheduled date
- Content violated the creator's brand guidelines
- Payment or payout issues
- Any other contract violation
How to File a Dispute
- Navigate to Contract: Go to the specific booking in your Bookings page
- Click "Request Mediation": Look for the button during grace period or in the contract details
- Select Reason: Choose the primary issue from the dropdown (placement, content, timeline, payment, other)
- Provide Details: Write a detailed description of what went wrong and what you expected
- Attach Evidence: Upload screenshots, timestamps, or other proof (optional but helpful)
- Submit: Our team will be notified and begin review
Mediation Timeline
Immediate (Upon Filing)
- Contract enters "Disputed" state
- Payout is automatically paused (funds held securely)
- Both parties notified via email
2-3 Business Days (Simple Cases)
- Admin team reviews evidence
- May contact one or both parties for clarification
- Decision rendered
Up to 10 Business Days (Complex Cases)
- Requires additional investigation
- Multiple rounds of information gathering
- Both parties given opportunity to respond
Resolution Options
After review, disputes are resolved in one of these ways:
Buyer Favor
Full or partial refund issued to buyer. Creator receives reduced or no payout (depending on degree of breach).
Creator Favor
Dispute dismissed, full payout released to creator. Buyer charged in full.
Partial Split
Both parties share responsibility. Refund issued to buyer (typically 25-75% based on impact), creator receives partial payout.
After Resolution
- Notification: Both parties receive email with the decision and rationale
- Immediate Effect: Refunds (if applicable) are processed to original payment method within 5-10 business days
- Creator Payout: Adjusted earnings are included in the next bi-weekly payout cycle
- Contract Status: Marked as "Resolved" with resolution details available to both parties
Cancellations & Refund Policy
Refund Timeline by Booking Status
Before Payment (Any Time)
Buyer: Can cancel the booking with 100% refund (never charged)
Creator: Can decline the booking with 100% refund to buyer
After Payment, More than 7 Days Before Start
Refund: 100% refund minus ~3% payment processing fee (Stripe passes through actual fees)
3-7 Days Before Campaign Start
Refund: 75% refund to buyer
Creator keeps 25% for reservation and preparation costs
Less than 72 Hours Before Start
Status: Cancellation requires dispute/mediation review. No automatic refund.
After Campaign Starts
Status: Cancellation requires dispute/mediation review. Refund determined case-by-case.
Creator Cancellations (Post-Payment)
Creator Policy: If a creator cancels after the buyer has paid (regardless of timing), the buyer receives a 100% refund and the creator receives no payment.
Policy Strike System
- First cancellation: Warning and 1 policy strike recorded
- Multiple strikes may result in account review or suspension
- Strikes reset after 90 days of good standing
How Refunds Are Processed
Automatic Refunds (Timing-Based)
- Refund initiated immediately when cancellation is processed
- Returned to original payment method (credit card, bank account, etc.)
- Timeline: 5-10 business days for funds to appear
Dispute-Based Refunds
- Processed after mediation decision is made
- Amount determined by admin team review
- Timeline: Up to 10 business days after resolution
Partial Refunds
- Pro-rated based on actual campaign duration
- Calculated daily for mid-campaign cancellations
- Mediation decision specifies exact refund amount
Special Circumstances
Technical Issues
If RentMyX experiences technical problems (verification system down, payment processing errors), affected bookings receive full refunds with no penalties.
Mutual Agreement to Cancel
Buyer and creator can agree on custom refund arrangement. Contact support at hello@rentmyx.app to document agreement.
Force Majeure (Account Suspension, etc.)
If creator's X account is suspended or deleted, or buyer's account is suspended: Case reviewed individually. Generally, full refund to buyer, no penalty to creator.
Stripe Connect & Payout Setup
Why Stripe Connect?
- Secure Payouts: Direct deposits to your bank account with industry-standard encryption
- Fraud Protection: Stripe's advanced fraud detection protects both you and the platform
- Compliance: Automatic KYC (Know Your Customer) verification ensures legal compliance
- Payment Processing: Reliable, battle-tested payment infrastructure trusted by millions
- Tax Reporting: Annual 1099 equivalent forms available for tax filing
Eligibility Requirements
To set up Stripe Connect payouts, you must have:
- Verified Email Address: Email must be confirmed in your RentMyX account
- Supported Country: 40+ countries supported including US, UK, EU countries, Canada, Australia, and more
- Age 18+: Legal adult or business entity
- Valid Government ID: Passport, driver's license, or national ID card
- Bank Account: Account in your name that accepts direct deposits
7-Step Onboarding Process
- Navigate to Settings → Payouts: Log into your RentMyX account and go to account Settings
- Click "Connect with Stripe": You'll be redirected to Stripe's secure form
- Choose Country & Business Type: Select your country and indicate if you're an individual or business (individual recommended for creators)
- Provide Business Details: Most fields auto-fill from your X profile. Verify name, email, and other info
- Identity Verification: Upload a photo of your government-issued ID (passport, driver's license, or national ID). For some accounts, also a selfie
- Add Bank Account: Enter your bank account details (account number, routing number, or IBAN depending on country)
- Review & Submit: Double-check all information and submit. You'll be redirected back to RentMyX
Verification Stages
🟡 Deferred
Your account is set up but not yet verified. You can accept bookings but cannot receive payouts.
This is a temporary holding state. Stripe will complete verification within 1-3 days.
🔵 Pending
KYC (identity verification) is under review. Bookings accepted, payouts still blocked.
Typical timeline: 1-3 business days, sometimes up to 7 days for additional verification
🟢 Complete
Verification approved! You can now receive payouts on the bi-weekly schedule.
Payout schedule: Bi-weekly on 2nd and 4th Fridays at 10:00 UTC
Troubleshooting Common Issues
❌ "Additional Information Required"
Stripe needs more details to verify your identity. Check your Stripe dashboard (linked from RentMyX settings) for specific requirements. Common issues: inconsistent name spelling, expired ID, or unclear photo.
⏳ "Verification Pending" for 5+ Days
Usually resolves automatically within 1-3 days. If still pending after 5 days, contact support with your Stripe account ID so we can investigate with Stripe.
🌍 "Country Not Supported"
Stripe supports 40+ countries. If your country isn't supported, contact support to explore alternatives (PayPal, wire transfer, etc.).
🏦 "Bank Account Rejected"
Ensure your bank account supports direct deposits and is in your name. Try adding a different account, or contact your bank to verify ACH/direct deposit is enabled. Some business accounts require additional verification.
❓ Still Having Issues?
Email hello@rentmyx.app with your account details. We typically respond within 24 hours.
Payout Schedule Reminder
Payouts are sent bi-weekly: Every 2nd and 4th Friday at 10:00 UTC (after your local timezone adjustments).
- Only completed, verified campaigns are included
- Payment must not be disputed or in mediation
- Your Stripe account must be verified (Complete status)
- Email summary sent before each batch is created
FAQ & Troubleshooting
What happens if a buyer doesn't mark my campaign complete?
If the buyer doesn't manually mark the campaign complete within 24 hours of the end time, the system automatically completes it. Your earnings become eligible for the next bi-weekly payout batch (2nd and 4th Friday). The buyer can still file a dispute after auto-completion if they discover issues.
How do I know when I'll get paid?
Payouts are sent bi-weekly on the 2nd and 4th Friday of each month at 10:00 UTC. Only completed, verified campaigns are included. You'll receive an email summary before each payout batch. Make sure your Stripe Connect account is fully verified (Complete status) to receive payouts.
What if I need to cancel a booking after payment?
It depends on timing. More than 7 days before start = 100% refund (minus 3% fees). 3-7 days before = 75% refund to buyer (creator keeps 25%). Less than 72 hours or after start = requires mediation. Creators who cancel post-payment forfeit all earnings and receive a policy strike.
Can I cancel a booking after it's approved?
Creators cannot cancel once approved without penalty. Brands can cancel up to 24 hours before start date for full refund. After start date, refunds pro-rated based on remaining days.
What if my X account gets suspended?
All active bookings automatically terminated. Brands receive refunds for remaining days. Creators receive payouts for verified days only.
How do I revoke RentMyX's access to my X account?
Go to X Settings → Security and account access → Apps and sessions → Find RentMyX → Revoke access. Note: This will terminate all active bookings.
Can I edit content after it goes live?
Brands can request edits, but creators must approve. Major changes may require contract renegotiation.
What happens if verification system goes down?
Manual verification process activated. Both parties notified. No penalties during system outages.
Can I book the same creator multiple times?
Yes! You can book different inventory slots or the same slots for different date ranges.
Do I need to pay taxes on earnings?
Yes, creators are responsible for reporting income. We provide annual earnings statements for tax purposes.
What if a brand's content violates X's ToS?
Content is pre-screened, but if missed, creators should report immediately. Contract terminated, full refund to brand, no penalty to creator.
Can I offer discounts for longer bookings?
Yes! Creators can set tiered pricing (e.g., 10% off for 7+ days, 20% off for 30+ days).
Is there a minimum follower count to list as a creator?
No minimum, but we recommend 10K+ for meaningful pricing. Smaller accounts still welcome.
Still have questions?
Our support team is here to help. We typically respond within 24 hours.
Contact Support